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Community Member

How to force a holiday or close during the day ?

Hi,

I want to know how to force a normal day to become an holiday in case of an outage ? Yesterday we had to close because of a major electric outage in the region, so I wanted to put IPCC in a state where all the ICDs would be like a sunday or a holiday but could'nt find a way to do this. We actually have IPCC express 3.5 standard, but are upgrading to IPCC express 4.0 Enhanced in the next few weeks. So I'm wondering how to accomplish this or is there a better way to "close" the system, so that all the callers would be answered like it was non-working hours ? Is there a way to do this globally in version 4, if so how ?

Thanks.

6 REPLIES
Hall of Fame Super Silver

Re: How to force a holiday or close during the day ?

The easiest way is to set a variable as a paramter and then enable it from appadmin page. This variable would be checked from the script and if set treat the call with closed/holiday logic.

Another alternative is to create another script where someone calls in and sets this variable via the phone. This would require either an XML file or DB to set the global varaible.

HTH, please rate all posts!

Chris

Community Member

Re: How to force a holiday or close during the day ?

Hi Chris,

Thanks for the info, I'll look into your second alternative, I prefer a global variable because we have over twenty scripts running.

Thanks again.

Silver

Re: How to force a holiday or close during the day ?

Sandy,

Search CCO for "script repository" and download. The script repository holds both the holiday script and an emergency message script (even one that can be activated remotely by phone with DTMF digits).

No need to figure out yourself.

HTH,

Leo

Community Member

Re: How to force a holiday or close during the day ?

I am unable to find this in the script repository. I need this exact functionality.

Thanks,

Randy

Silver

Re: How to force a holiday or close during the day ?

I just searched for "script repository" and the very first link is the script repository:

http://www.cisco.com/application/x-zip-compressed/en/us/guest/products/ps1846/c1028/cdccont_0900aecd80179234.zip

HTH,

Leo

Community Member

Re: How to force a holiday or close during the day ?

Thanks, Leo.

My issue now is figuring out how to write the contents of one file to another.

Randy

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