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How to get current Service Level

Hi there!

I am developing a simple Wall Board display application for Cisco IPCC. I have found almost all the needed information in the IPSO database, except the current Service Level.

I have found the static Service Level in the "ContactServiceQueue" table, field: "serviceLevelPercentage". But where do I find the current ServiceLevel? Is there a field in the database with this value, of do I have to make an calculation?

Thanks in advance!

Michiel

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