cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
925
Views
0
Helpful
1
Replies

How to get real-time CSQ service level statistics?

scottbabineau
Level 1
Level 1

How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?

I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they would only know about it the next day...which is a day late in order to resolve the issue.

I don't understabnd why CSQ service levels can be dfined but can only see the results a day behind....nothing in real-time.

Running UCCX v7.0(1)

1 Reply 1

staufferatmcws
Level 1
Level 1

I agree!  I am spoiled by the use of CentreVue, used with my last position.  I would also like to have real time half hour interval reports, by agent and CSQ.  I admit I'm a newbie to Cisco so, am I just missing something or, is Cisco???

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: