How to get real-time CSQ service level statistics?
How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?
I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they would only know about it the next day...which is a day late in order to resolve the issue.
I don't understabnd why CSQ service levels can be dfined but can only see the results a day behind....nothing in real-time.
Re: How to get real-time CSQ service level statistics?
I agree! I am spoiled by the use of CentreVue, used with my last position. I would also like to have real time half hour interval reports, by agent and CSQ. I admit I'm a newbie to Cisco so, am I just missing something or, is Cisco???
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...