I've amended the "select resource" Connect to "No" and done a manual Connect. Then in the failed step I've done a "set priority" to increase by 1.
The affect is that this part works. When a caller goes unanswered, it flows to the failed step, gets its priority increased, bounces back to the select resource. What I've found is that the 2 calls at the top of the list get swapped, but any remaining ones do have to wait in the queue, so I'm mostly there. Just can't get the last 2 calls sorted but thats not much of a problem and is better then before where the caller went to the very back of the queue.
I can tell you that playing with priorities can be a strange trip. We encountered a bug with priorities in UCCX that lead to starvation. I'm not really a UCCX engineer, but I was associated with this project through a colleague. Cisco acknowledged the bug.
You may be as close as you can get, but someone else may be able to provide more insight.
Under Select Resource I used the Connect method and then using the Connected and Failed properties I used a Set priority object inside the Failed and increased by 2 then I send the call back to the Select Resource using a GoTo.
It worked, we did a controlled test with a few agents and making a couple of calls.
I always use rona scripts for each skillgroup. It's much easier to just have a rona script that's a copy of the main script but you only change the priority in the skillgroup in the script.
If using this you can have all agent desksettings to go to the same rona scripts and from there trigger the correct skillgroup rona script depending on what you put in the call.peripheral.variable. Little tricky to explain but it's east to set uo. This i use for cucch 7.5 globaly
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...