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How to give browse and monitor only options of an ICM script to a certain group?

I am looking for an option in the Feature Control Set, how to give "Browse and Monitor" only options for a certain group in our contact centre. If someone give me some clue, it would be appreciatable.

3 REPLIES
New Member

Re: How to give browse and monitor only options of an ICM script

Checkout  Configurationmanager>Listtools>userlist. You can give appropriate permissions there.

New Member

Re: How to give browse and monitor only options of an ICM script

Hello Praveen,

This work at some point. But it's not resolving what I intend to do. When I give "Read Only" previledge, to the certain group, it won't be able to do other tasks what they do day to day. I am looking specifically to give read only previledge in the scripting level. Not at the configuration level.

Thanks.

Green

Re: How to give browse and monitor only options of an ICM script

Then just give them ISE access and not Client Admin Workstation access.

They will be able to run the Internet Script Editor (not the best named application) to be able to do Scripting, but since they cannot login to the Client AW, they cannot do any Config. They can run the ISE from their own PC.

Regards,

Geoff

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