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How to know what agent is logged on a extension? (CCE 7.1)

Hello,

I have to make a script that let to a calling person to introduce the extensión of the agent in order that he can contact with him again.

I know that in data bese the information about on what extension is logged each agent is stored, but I do not know how to retrieve it from the script

Someone can help me..

thanks

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3 REPLIES

How to know what agent is logged on a extension? (CCE 7.1)

Hi,

it's not easy, but it can be done, some additional scripting required. Are you using IP IVR (~ UCCX) or CVP?

G.

New Member

How to know what agent is logged on a extension? (CCE 7.1)

Thanks for your answer,

I am using IP IVR + UCCE7

Regards

How to know what agent is logged on a extension? (CCE 7.1)

Alright, and when do you want to announce the extension number of the agent? After the queue but before connecting the agent?

G.

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