How to mark a call as unhandled, manually sending a call Result
I will appreciate if someone could help me with this issue. In ucce campaign file, several phone numbers are defined for an account number(BAAccountNumber). Now, if the first phone number is reached (CallResult = 10), following phones for that account numbers are not dialed. This is a very important for us as a company, we have to find a way to mark the call as unhandled and to "tell" the Dialer to dial following phones for that account number.
Thank you, i will be very grateful if someone could give me a hint
Re:How to mark a call as unhandled, manually sending a call Resu
Well, the customer may not be at home at that moment, or simply the number is wrong. It's very strange that cisco offers many many options and features, but it was hard to find the right answer about this issue. Anyway, we found a way to enable Callback and Skip-Next buttons in the CAD for Predictive dialing, but sadly, still there is no jtapi implementation for these two options, so agent will have to use both CAD and our custom desktop call center software.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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