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How to prioritize RNA calls

If a call is not answered in predefined timer, it will be sent back to queue, I believe it is bacl to bottom of the queue. Customer would like to put this type of call on higher priority because caller already waits certain time. I know IPCCX has 'set priority' to raise priority of a call. The question is how to identify RNA calls, there is no branch from 'select resource' for this type call.

Any ideas?

Wei

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