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New Member

How to Queue the Callback Numbers?

Hi,

 

I have a Callback script, the first caller leave his number for Callback, it works fine. The second one comes, it ruins the system and as soon as an agent is available, his Phone rings but plays an error message.

 

How can I queue the Callback Number Properly ?

I have attached some parts of the script.

 

Thanks,

 

Hamed

3 REPLIES
Cisco Employee

HI Hamed,Can you please

HI Hamed,

Can you please elaborate how the second caller ruins the system?

 

Thanks,

Ishita

New Member

Hi Ishita, The first caller

Hi Ishita,

 

The first caller leaves his number, as soon as the Agent is available, Agent call him back--it works great.

 

However, if more than 1 person leaves the number, as soon as the agent is available, his Phone rings but when the agent picks up the "Error Prompt" comes which says something like "the system is unable to blah blah blah...."

 

I did the trace and found out Agent dials the CTI ports instead of the actual number when more than one callback number is there.

 

I have attached the script, would you be able to help.

 

Thanks,

 

Hamed

New Member

anyone ?

anyone ?

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