How to restart UCCX Server 8.0.2 SU4

[jamize]

We have a HA UCCX cluster and I need restart the primary and backup.  Does anyone know where to go in the UCCX web interface to restart each of these or does it have to be done through the cli?

[anchoudh · Accepted solution]

Hi,

For restarting the engine or any specific subsystem through web interface, please navigate to Cisco Unified CCX Serviceability->Tools ->Network services->Cisco Unified CCX Engine->Susystem Manager

For restarting the enitre UCCX server, Login into your UCCX cli, type the command utils system restart

First restart the Publisher (node1) and after it comes up restart the Subscriber (second node).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdf

Hope it helps.

Anand

Pls rate helpful posts !!

[jamize]

Anand - The cli worked perfectly.  I was also able to find where to do it through the web interface under os and version.  It allows a restart there as well.  Thanks for the helpful information!!!

[anchoudh]

Hi,

Glad to know that

Thanks,

Anand