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How to restrict ACD agent to make outgoing call

We're using IPCCX 4.0(5) with Enhanced edition. The agent phone's configuration is Line 1 for ACD In-call and Line 2 is for extn nbr. I would like to ask how to restrict agent to make outgoing call from Line 1.

3 REPLIES
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Re: How to restrict ACD agent to make outgoing call

Hi,

I think that you can restrict the outgoing calls setting up the Calling Search Space, CSS, of Line 1 to a CSS with calling restrictions, for example, a CSS that it only allows the agent to call to another agent.

Hope this helps,

Juan Luis

Community Member

Re: How to restrict ACD agent to make outgoing call

It works, thanks.

Gold

Re: How to restrict ACD agent to make outgoing call

Please, rate helpful posts ;-)

Regards,

Juan Luis

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