We're using IPCCX 4.0(5) with Enhanced edition. The agent phone's configuration is Line 1 for ACD In-call and Line 2 is for extn nbr. I would like to ask how to restrict agent to make outgoing call from Line 1.
Re: How to restrict ACD agent to make outgoing call
I think that you can restrict the outgoing calls setting up the Calling Search Space, CSS, of Line 1 to a CSS with calling restrictions, for example, a CSS that it only allows the agent to call to another agent.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...