Re: How to see unanswered calls, when no agents was logged in
on ICM 6.x / 7.x
1- Admin Workstation
Open a new CallType 'AgentLoggedOut'
2 - Script Editor
Before you Route to the SkillGroup, use an If-Node, where you check SkillGroup.
3a - If Agents Logged On =0 the set the CallType- Node 'AgentLoggedOut'
3b - If one or more agents are logged on, you set the CallType of your group, you count the performance and service Level , an route the call to SkillGroup.
We usually set a 'Starting' CallType, which is associated with the DialedNumber, the n we use different CallType's for the 'out of open hours' 'holidays' 'agents logged out' and before we route to the SkillGroup we set the final CallType.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...