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New Member

how to set the number of rings for the agent phone rings before it get the not prepared state

hi, how to set the number of rings for the agent phone rings?  before it get the not prepared state.

thanks

1 REPLY
New Member

Re: how to set the number of rings for the agent phone rings be

The following assumes that you are using ICM with an IPIVR etc (not using CVP), as the answer is different for CVP

What you are looking for is called "Ring no answer time".  It is set in the Agent Desk Setting List tool.

Regards,

Kevin

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