How to show agents logged in within an hour on HR?
I know that the Historical Reports may be customized to create a more specific report.
I want to create a report that shows calls presented, calls handled and agents logged in all this information on intervals of an hour.
The CSQ Activity Report helps me on showing the first two things that i mention, but i need to know how many agents where logged in. I need this information to know when hire new staff and the time of the day that i need more agents.
Any suggestions to solve this problem? Please let me know.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...