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New Member

How to show agents logged in within an hour on HR?

Hi All,

I know that the Historical Reports may be customized to create a more specific report.

I want to create a report that shows calls presented, calls handled and agents logged in all this information on intervals of an hour.

The CSQ Activity Report helps me on showing the first two things that i mention, but i need to know how many agents where logged in. I need this information to know when hire new staff and the time of the day that i need more agents.

Any suggestions to solve this problem? Please let me know.

Regards,

Claudio.

3 REPLIES
New Member

Re: How to show agents logged in within an hour on HR?

This will be a good document to start with

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide09186a00801bbed0.html

You may also need the database schema

p.s: Rate the posing if it hepls

New Member

Re: How to show agents logged in within an hour on HR?

Thank you for your quick response.

So i will need to watch the agents logged in within this period of time and calculate an estimate value?

Regards,

Claudio.

New Member

Re: How to show agents logged in within an hour on HR?

Yes

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