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How to stop agents chatting to one another IPCC Express 4.0(1)

Our Call Centre manager wants to know if there is a way to stop agents chatting to one another. He wants them only to be able to initiate chat sessions with supervisors.

If i hide the chat icon on agent desktop they cannot initiate chat sessions with supervisors when they are on calls.

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Re: How to stop agents chatting to one another IPCC Express 4.0(

New Member

Re: How to stop agents chatting to one another IPCC Express 4.0(

Glenn, were you able to restrict chat between the supervisor and agent? Unless overlooked, I did not see a reference to chat in the link provided.

Do you know if logging is provided for chats?

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