Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

How to Turn on Debug on UCCX CAD

                   Hi ,

I am just wondering how to turn on Debug on  Cisco Agent Desktop software to collect debug logs .

Is there any option in CAD so that Agent himself can turn-on debug to gather debug logs ??

UCCX and CAD v 7.0

Thanks!!

Reddy

1 REPLY
VIP Super Bronze

How to Turn on Debug on UCCX CAD

  1. Open this file: C:\Program Files\Cisco\Desktop\config\Agent.cfg
  2. Then change this line: Threshold=DEBUG (or TRACE).
  3. Empty this folder's contents to give you a clean slate: C:\Program Files\Cisco\Desktop\log
  4. Restart CAD and reproduce the issue.

[...] Agent himself can turn-on debug to gather debug logs ??

As long as the agent has write access to those directories it is possible to self-enable/disable trace logging.

Please remember to rate helpful responses and identify helpful or correct answers.

2342
Views
4
Helpful
1
Replies
CreatePlease to create content