Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to Update IPCC Express's CM Information and IP Address Information

Hi,

IPCC Express 5.0.2

We Updated CRS CM Information and IP Address Information according to 《Cisco Customer Response Solutions Administration Guide 5.0》,page 11-35 "CRS Serviceability Utility",but we failed.We have try several times,but failed.

Is there anybody ever success?

CRS Administrator Guide 5.0

Updating Unified CM Information

Step 1 In the CRS Serviceability Utility, click the Unified CM Configuration tab.

Step 2 Specify changes to the following fields:

• Existing and New AXL Service Provider information

• Existing and New Unified CM Telephony Provider information

• Existing and New RmCm Unified CM Telephony Provider information

Step 3 Click Update.

The system saves the information in the configuration datastore.

Step 4 Restart the CRS Node Manager on all nodes for the changes to take effect.

Updating CRS IP Address Information

Step 1 In the CRS Serviceability Utility, click the Node Information tab.

Step 2 Select a Node ID from the drop-down list on the left.

Step 3 Specify changes to the following fields:

• Existing IP Address

• New IP Address

Step 4 Click Update.

Step 5 Restart the CRS Node Manager on all nodes for the changes to take effect.

Best regards

Mark

3 REPLIES
Cisco Employee

Re: How to Update IPCC Express's CM Information and IP Address I

How is failing? When the restart occurs do the changes revert? Have updated the host files on the UCCX server?

New Member

Re: How to Update IPCC Express's CM Information and IP Address I

Hi joesnyde,

After Updating,the web site of UCCX is unreachable. And an alarm of CRS Node Manager service which the UCCX server give causes server reboot continuously.

I don't know what to do.

Best regards

Mark

Cisco Employee

Re: How to Update IPCC Express's CM Information and IP Address I

Part 1, modifying CM Configuration, using the CRS Admin guide, start at page 4-3.

Part 2, updating the IP Address, start at page 11-40 depending on deployment use the examples.

235
Views
0
Helpful
3
Replies