How to user IPCC Express Premium with another call center system?
Is is possible to use IPCC Express Premium in combination with another call center application? The call centers would have to notify each other of agent state changes. Is it possible to change the state of an agent to Talk from outside IPCC Express? Does IPCC Express have programming interfaces like IPCC Enterprise I can use for this purpose? Thanks in advance
Re: How to user IPCC Express Premium with another call center sy
Thanks for your reply,
but the problem is i dont have the budget to buy the enterprise ..is the IPCC gateway same cost as i purchase the IPCC enterprise as am using the ICM or it can be the same purchasing of the IPCC Primium plus additonal fees ? do you have any idea ?!!
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...