I am having telephony setup running on CUCM 9.x integrated with UCCX 9.x.
Everything working fine and I can generate the Historical reports.
I have some doubts for generating the reports which is mentioned below.
1. Need to generate the agents abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?
2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?
With 9.x upwards you can use CUIC instead, this will allow basic customisation such as 'removing' a column easy enough. That may address your point #2.
Custom reporting - merging two reports as in your #1 request is more difficult. I've done this for lots of customers - it requires generation of a custom SQL stored procedure and a Crystal report template in HRC. You'd then see a new report in the list that does what you want. PM me if you need someone to do this for you as a paid project.
Alternatively there are third-party reporting solutions that may do what you need as a seperate product.
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