I am being told by my client that these HRC report are not correct or in other words " to good to be true" because it does not represent an abandon call data in it. They are former Avaya users and comapare everything with the previous system. I have overtime explained it to them it is by design in cisco HRC . According to customer that we are currently using Dequened call data and considering it abandoned call data and are not 100% that this information is entirely accurate. I am attaching three reports to go over. Please let me know with experinces what to tell them about it or is there anything can be done in the system to correct this issue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...