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HRC UCCX 8.5

Good morning everyone,

I am being told by my client that these HRC report are not correct or in other words " to good to be true" because it does not represent an abandon call data in it. They are former Avaya users and comapare everything with the previous system. I have overtime explained it to them it is by design in cisco HRC . According to customer that we are currently using Dequened call data and considering it abandoned call data and are not 100% that this information is entirely accurate. I am attaching three reports to go over. Please let me know with experinces what to tell them about it or is there anything can be done in the system to correct this issue.

Thanks

Saeed   

1 REPLY
Cisco Employee

HRC UCCX 8.5

HI Saeed,

I am not sure customer is comparing which reports .

but you will get answer of all your question's in below guide

HRC user guides

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf

HRC developer guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf

Regards

Ravi

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