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http trigger

mymite060708
Level 1
Level 1

I am try to set up the follwong. From a webpage a user enters their phone number on a form, when the user clicks submit the url triggers a script and the phone number is passed from the web page to a variable in the script

I have followed the guide but not sure how to set up the http page

any help would be great

1 Accepted Solution

Accepted Solutions

Dennis Fogler
Cisco Employee
Cisco Employee

If you are going to use a form to collect the user or caller information then you will want to set your web page up as follows:

http://:8080/">

Name:

name="visitor_name" size="30" />

PhoneNumber:

name="phone_number" size="30" />

value="Send info" />

In the action part of the form you will call the http trigger that you have set up on CRS (either IPCCx or IP IVR). is the name of the trigger on CRS.

From here the application and .aef file associted with the trigger will run. The GET HTTP CONTACT INFO step can then be used in the .aef script to extract the variables "visitor_name" & phone_number".

View solution in original post

3 Replies 3

Dennis Fogler
Cisco Employee
Cisco Employee

If you are going to use a form to collect the user or caller information then you will want to set your web page up as follows:

http://:8080/">

Name:

name="visitor_name" size="30" />

PhoneNumber:

name="phone_number" size="30" />

value="Send info" />

In the action part of the form you will call the http trigger that you have set up on CRS (either IPCCx or IP IVR). is the name of the trigger on CRS.

From here the application and .aef file associted with the trigger will run. The GET HTTP CONTACT INFO step can then be used in the .aef script to extract the variables "visitor_name" & phone_number".

Excellent thanks

one last thing, once you have posted the info to the script how would you send the user back to anothe page, i.e the homepage?