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Bronze

Hunt Group back to CRS script

I'm looking for the most elegant solution. CRS script sends to Hunt group. It matches Successful if it can get at least one HG member ring. If no one answers I'd like to play 30 sec prompt and send it back to HG. I only have QueueManager (no ICD, IP/IVR).

Thanks.

3 REPLIES
Bronze

Re: Hunt Group back to CRS script

I solved it by covering Hunt Pilot to another script.

New Member

Re: Hunt Group back to CRS script

Hi, I'm trying to achieve the same.

someone calls in listens to a prompt and get the call redirected to a hunt group if no one available plays another prompt and try again after some time.

Can you give me some directions?

Regards,

RC

New Member

Re: Hunt Group back to CRS script

you can setup the maximum hunt timer on the hunt pilot, then set the forward hunt's no answer and busy to another #.

HTH.

Thanks,

Robert

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