We note that a correctly formated WAV file on the UCCX, when played back as a prompt, seems to have a very high SISSSSS sound. The same played back on CUCM is much improved. This is a Version 9 UCCX and we are wondering if anyone has had this issue and how you might have solved it. It makes the speaker sound like they have a problem pronocing S's!
Johnathan - I think the encoding is correct: I import wav files into a format of CCITT Ulaw 8HZ 8 Bit Mono. I have also recorded directly into Unity VM box and then exported as a wav and both give the same result. The client complains that the S sounds like the speaker has a lisp and these are professional voice artists!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...