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New Member

I can not install Cisco Agent Desktop in a PC with Microsoft Windows XP SP3

I have a customer who has an IPCC Express 4.0(3) server with package Standard.

When I am going to install Cisco Agent Desktop or Cisco Supervisor Desktop in a PC with Microsoft Windows XP SP2 I do not have any problem but when I am going to install it in a PC with Microsoft Windows XP SP3 I can't. The message that goes out during the installation after putting the ip address of the Cisco CRS server and port number is:"Parameter is not correct".

I need your help.

Thanks

7 REPLIES
Cisco Employee

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

CAD for your version of Express is only supported for Window XP SP2. See page 91 of the Compatibility Matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

New Member

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

Thank you for your answer but all the PC's of the agents have Window XP SP3. I can not downgrade all PC's to Window XP SP2.There is no any solution?.

In addition in Compatibility Matrix I have seen that in many versions higher than IPCC Express 4.0.3 can not be installed CAD with Window XP SP3 either.

I do not understand that to install CAD I have to downgrade from Window XP SP3 to Window XP SP2 and with it to reduce the safety.

Cisco Employee

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

Do these PCs run IE7? You may be running into a known bug.

New Member

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

i have the same problem, i can't install the supervisor.

I test in windows xp with sp2 and sp3 too.

New Member

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

i could install in a vmware with SP2, but the option voice monitor its not available.

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

joesnyde is correct. That version of UCCX is not compatible with IE 7. You will need to downgrade to IE 6.

New Member

Re: I can not install Cisco Agent Desktop in a PC with Microsoft

you are correct. I had the same issue and the conflict is not with SP3, but it is with IE 7. You HAVE to uninstall IE7 and install 6 then you can install the Cisco stuff.

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