Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

I don't remember user administrator !


I have a problem.

I installed a UCCX 5.0(1), but now when I have to access at appadmin web page I don't remember what user is the administrator.

Is there an Utility to change account administrator?



Re: I don't remember user administrator !

Complete these steps to resolve this issue:

Log on as the local administrator on the publisher.

Using Explorer, browse to C:\Program Files\Cisco\Bin and launch the AdminUtility.exe.

Within the User Password field, input the local administrator password and click OK.

Select the checkbox at the top of the tree that correlates to the Domain Name System (DNS) of the publisher.

Select Options from the menu and Set New Password.

Input the 1 to 15 character alphanumeric password phrase to be used for the generation of complex passwords for each local account and service.

Re-enter the string within the next field for verification and click OK.

Highlight all systems within the cluster and click Update Server Password.

A warning message is received that states this process takes down all the systems with the cluster and could take a significant amount of time. Click OK.

When completed, you are able to see that the update was successful for each system. When all systems within the cluster have successfully updated, click Exit.

Close the AdminUtility window.

For SQLSVc password related issues, refer to these documents:

Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster

CreatePlease login to create content