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i dont see the e-mail icons in the agent desktop

hi, i enabled the e-mail agent funtion, i created a e-mail queue, and i made the exchange configuration, but i dont see the icons on the agent desktop

why? does anyone know?

the version of the ccx is the 7.0 SR5

thanks in avanced

1 ACCEPTED SOLUTION

Accepted Solutions

Re: i dont see the e-mail icons in the agent desktop

The icons wont become available until the e-mail agent system is configured (via the Desktop Administrator web interface).

Tanner Ezell www.ctilogic.com
1 REPLY

Re: i dont see the e-mail icons in the agent desktop

The icons wont become available until the e-mail agent system is configured (via the Desktop Administrator web interface).

Tanner Ezell www.ctilogic.com
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