Have a requirement to insert a SQL query in a script to determine if an agent has previously handled a customer contact (based on caller entry of ID or case number) and then route the caller to that specific agent.
Has anyone any information on how to do this? Can it be done? this is for IPCCX 5.0.2
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.