ICD agents phone gets stuck in "requesting" when trying to logoff
I have an ACD queue, and some of the agents get a message on their phone of "requesting" when they try to logoff, or go Ready after being in a Not Ready state for several minutes. Then they can't do anything, and the only way I can make them available to recieve queue calls, is to delete their user profile, unscribe their ACD functioanality, and dissasociate them from rm jatapi user. Then stop and start the CRA engines and add their profile and ACD functionality back. Does anybody have any idea why these agents phones show "requesting"?
Re: ICD agents phone gets stuck in "requesting" when trying to l
Since I did not get a replry; I thought I would at least post the solution to this issue. It turned out we had 3 vlans servicing this queue and one went down. That's why some of the agents could login in and others could not. It was a netswork issue and not an IVR issue.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.