ICM 6.0 SR9 flagging answered calls with CDP of 19 (RONA)
We are running
What we are seeing is a high number of calls that have a CDP 19 (RONA).
On the Agent Desk settings we leave the "Ring no Answer" field blank and we do not apply any DN to the "Ring No Answer Dialed Number" as we do not use the RONA functionality. The Agent Desk Setting is not set to AutoAnswer.
On Callmanager, the Agent lines are set to AutoAnswer with Headset.
What we see is that a call will be delivered to an agent and ICM will flag the call with a Call Disposition (CDP) of 19. If we check with the CDR records from the Callmanager we can see that the call was delivered to the phone and was handled for several minutes by the Agent. This is further backed up with an Agent State Trace showing the Agent in a state of TALKING for the duration of the call. The time when the Agent ends the call matchs the time of the callmanager showing the call end.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.