ICM 7.0 Integration with Nortel Sysmposium (Contact Center)suite CC6.0
I want do an integration of Cisco ICM 7.0, sr4 with Nortel contact center (sysmposium CC6.0 SUITE).i have the supplement doc ( Cisco ICM Software ACD Supplement for Nortel Symposium )with me, If some body can give me the steps as well as the screen shots from both end ie icm side and nortel side, that would help me in the integration. The Doc is useful, but the nomenclature is bit difficult to understand, as i m little bit aware of icm 7.0, but not from nortel point of view.
Anyone can help me out with legible screen shots and explaination and steps required to configure from icm and nortel side will be highly highly appreciated.
Re: ICM 7.0 Integration with Nortel Sysmposium (Contact Center)s
this doc has not at all helped out, i need the screen shots and the configuration doc of the icm in tegration with sysmposium pg or some sample examples of the integration ( with steps and screen shots and config docs) that would help me out and give some understanding about the flow of call when integration takes place.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...