I can login agents successfully , Agents receive calls via Route point etc. but unfortunately, the database tables like t_Agent_Skill_Group_Real_Time , t_Agent_Skill_Group_Real_Time (AWDB ) are not updating.
Please can anyone advise what checks I can do to find out the issue? I checked the services windows for any errors but couldn’t see any relevant info .
Re: ICM 7.0 - Sprawler database tables not updating
I remember I had this problem..... If I remember correctly, it was that in PG config (in Configuration Manager) I used IP address of AW (Distributor) where hostname should have been. Since you are doing lab setup... do you use host names in config or just IP address?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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