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New Member

ICM 7.1.5 Log-out activity time not working

Using ICM 7.1.5, CTIOS, IPIVR. System IPCC configuration in Enterprise environment. Duplexed system for redundancy.

After timer of 7200 - agents are not being automatically logged out. I reduced timer to 7000 - still won't work.

after many tries - if I bring it down to say, 180 - it works - but not long enough for a production environment.

Any thoughts? I can't figure out why it won't log the agents off.

3 REPLIES
Silver

Re: ICM 7.1.5 Log-out activity time not working

This can happen when the Agent Desktop Settings are not taking effect. You an probably remove these and try readding the same.

New Member

Re: ICM 7.1.5 Log-out activity time not working

I am unsure of the last sentence... Delete, and rebuild the desktop settings?

Re: ICM 7.1.5 Log-out activity time not working

Not at first, set one agent to the Default desk setting and save. Then change them to your actual desk setting and test.

dam

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