Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

icm 7.1 - Agent re skill error

We have Contact centre enterprise 7.1

And have an issue where a user tries to log onto

"Cisco Unified Contact Center Enterprise Web Administration

Supervisor Login for Agent Re-skilling"

But when they try to log in, they get the below error message.

"

Unable to authenticate due to database connection failure

"

Any ideas?

5 REPLIES

Re: icm 7.1 - Agent re skill error

I would start with trying to re-run setup and take it from there.

david

Re: icm 7.1 - Agent re skill error

Ha, I just ran into this issue myself and reinstalling is not an option, did you ever come up with a solution?

david

Green

Re: icm 7.1 - Agent re skill error

The link between a Java application like Dynamic Reskilling (through an Apache Tomcat container) and the C++ environment of the Config tool and related components is with the Cms_Jserver and CMSNode. I would turn up the trace and watch those two.

Regards,

Geoff

New Member

Re: icm 7.1 - Agent re skill error

I opened a TAC case, the TAC engineer asked me to type 'exit' in 2 process windows 'CMSNode' and 'CMSJServer' to make them restart.

I did it and the issue was not resolved.

I just rebooted the server and it worked fine.

Re: icm 7.1 - Agent re skill error

Yes, restarting fixed it, but still have no idea why it happened or how to resolve it without restarting the server.

david

417
Views
0
Helpful
5
Replies