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Community Member

ICM 7.2.5.0

I know there is a command somewhere to find out how many agent/supervisor licenses are in use at that point in time, does anyone know what the command is? I thought it was Licenseadmin.exe but that doesn't look right

4 REPLIES
Community Member

Re: ICM 7.2.5.0

I guess I can count manually if nothing else; can anyone confirm that the licenses include both Cisco Agent Desktop and Cisco Supervisor Desktop?

Green

Re: ICM 7.2.5.0

That's true - there is no difference. It is suggested that the Supervisor pool be 10% of the Agent pool but nothing enforces this.

Regards,

Geoff

Community Member

Re: ICM 7.2.5.0

The answer to my initial question is

c:\program files\Cisco\Desktop\bin\showlicenseusage.exe

This shows how many agent licenses are in use

Green

Re: ICM 7.2.5.0

Excellent. 5 points - thanks.

Regards,

Geoff

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