We are currently trying to provide information to assist with a question about whether a supervisor made an agent ready using CTIOS desktop client. The agent in question did not have agent state trace on at the time. How can we determine whether the agent went Ready himself, or was forced into Ready by the supervisor? Is there a WebView report, or a place in the HDS where we can look?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...