ICM 7.5 - Campaign manager has crapped out and will not restart
I completed a simple Dialogic test of the dialer ports early yesterday afternoon in which I then checked my campaign skill group config because I could not get an agent reserved so I added my Dialed Number, Saved, Disabled the campaign then re-enabled it to force the update. Checked CM and the process window is gone. We're running 7.5(8). I've already attempted to cycle the logger processes then rebooted because the process would still not come up. Anyone come across this before?
We only have 30 ports and I only tested the first 2 channels. Attached are the
Re: ICM 7.5 - Campaign manager has crapped out and will not rest
Campaign manager is supposed to create the personal call back table the first time it runs. I would either try to enable personal call back to see if the issue will go away or drop the personal call back table and restart campaign manager. Or open a TAC case since the processes should document an error and gracefully shutdown, not crash the way this one is doing.
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