Are you sure that skill is not configured in your environment? Make sure you don't have any filters set when looking at the skill groups. Also, just for giggles, check the deleted items and ensure you don't have any skill groups in there which need to be completely deleted. Considering the name of the skill group in the picture I'm assuming it was build by someone and it has been overlooked.
Looks like the default skill group, from what I remember it's automatically created although i think you can set the name and parameters at some point. You'll always see it under an Agent report. hope this helps, just glancing through these posts looking for answers myself...
I don't think it's the default skill either as in my experience the default skill has a name with just a long string of numbers. Try this. In ICM Script Editor go to Edit > Find then do a search for Text and try to find the skill group name you're having problems with. Have it look through all the active ICM scripts. We have to be missing something here.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...