08-05-2010 01:38 PM - edited 03-14-2019 06:14 AM
I am trying to transfer a call from an IP-IVR server to CVP. The transfer is failing because it’s not adding a correlation ID to the transfer number and CVP does not know how to process the call.
How do I get it to add a correlation ID. The IP-IVR is a type 2 and the CVP is a type 10
Calls that go direct to CVP from CM work fine.
Graham
08-05-2010 01:44 PM
You would need the old form of translation route then.
With CVP3 you needed to create a different CVP - a Type 2 NVRU. But with CVP7, the Type 10 will do it.
Regards,
Geoff
08-05-2010 01:59 PM
It is CVP 7.0(1) ICM 7.2.6 and IP-IVR 7.0(1)
I can see in the MIVR logs the number is just 6111111111 with no correlation ID.
The CVP just sends the call to the error message on 9292929292
Graham
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