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ICM Certification

So what ever happened to an ICM certification track? I heard some rumors a while back about a CCIE for call center. What was ever decided, I recall there were a couple tests out there for ICM/CVP.

I'm building a massive lab with God knows what all, and it would good to know how far to take the call center stuff..

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Re: ICM Certification

they have launched UCCED , UCCEI and UCCES exams which were pretty simple . after that no news .

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