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New Member

ICM Configuration Tool - API required

Dear All,

As part of the business requirement, customer would like to have common application to create all kind of users, so application can provide the interferace to create the user, agent, etc..

So our software vendor is looking for the API's or Stored procedure to create the new agent for ICM.

Any clue or advise for this mostly appreciated.

with Regards,

Manivannan

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14 REPLIES

Re: ICM Configuration Tool - API required

Yeah, this is what I have been asking for the last seven years, a configuration API for ICM.

I was always told: "Use ICM Configurator or the Agent Reskilling tool, otherwise if you dare to change anything using SQL queries, you will lose support".

G.

Re: ICM Configuration Tool - API required

Might want to look into CCMP, might do some of the things you're trying to do.

david

New Member

CCMP is extremely painful to

CCMP is extremely painful to use.  Do you know if there is an API to access it?  ICM is in much need of a new admin interface.

Cisco Employee

Hi Mike, There is a rest

Hi Mike,

 

There is a rest based  API is available through the Solutions Plus VIM product.   If you would like to see it's capabilities, please see 

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/CCDM/CCDMWebServicesReference.pdf.   

 

New Member

It is a complicated solution

It is a complicated solution that requires an expensive API product.  Is this on the road map to be resolved?  Other routing engines have had this capability included for a long time now. 

Hi Mike, there's a config API

Hi Mike, there's a config API available now.

Take a look at the programming guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Program/Guide/UCCE_BK_D70A767A_00_developer-reference-11-5.html

G.

Re: ICM Configuration Tool - API required

They always say this, but in reality, they have to figure out you have done something unsupported first.  I usually don't divuldge more information to TAC then is required for solving the issue im having....

my opinion is that if I had a reason i needed to create agents outside of the AW, you can bet you ass, I would have figured it out by now, and be using it

Just my 2cents...

New Member

Re: ICM Configuration Tool - API required

There is an API - ConAPI. Cisco will provide access and documentation if you provide a suitable reason for needing it.

Cisco Employee

Re: ICM Configuration Tool - API required

Although there is such an API called CONAPI, Cisco does not make it available for general use.   The reason is that the API is not a true SDK.  It doesn't include bulletproof API or appropriate developer documentation.

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