Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
You may experience some slow load times, errors, and slight inconsistencies. We ask for your patience as we finalize the launch. Thank you.

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ICM - CUCM connection error

Hi

 

i receive those errors in ICM event 

 

VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [19: SPLKAXL_RET_GET_LOGIN_FAILED].

 

SPLKAXL2016 Failed to get CallManager Login from LDAP. Error(27:The entry does not exist.).

 

VOIP2048 Could not get the MAC address for extension [3570] from the CallManager database.

 

 

Kindly if you can help me .

 

Thanks

Ibrahim

 

 

  • Contact Center
Everyone's tags (2)
2 REPLIES
Silver

Seems like you have some

Seems like you have some login error with your ICM integration to CM...can you check application username/password for ICM system which you are using?

BR,

Dragan

HTH, Dragan

This isn't really an ICM

This isn't really an ICM error, it's a CAD error.  Check the suggestions in this document: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/reference/guide/cad_ecd.pdf

david

83
Views
0
Helpful
2
Replies