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ICM Ent/hosted, can one use SIP to obtain extension/agent status?

danny-m
Level 1
Level 1

Hi all,

I would like to see if I can use SIP in a way to obtain ICM agent status without going into SDK's an as such at the Agents softphone app.

Like sending a SIP message to ICM or CM and in return get the agents status.

Thanks,

Danny M.

2 Replies 2

tapk5
Level 3
Level 3

The answer is NO, ICM doesn't know SIP, so CTI is the only interface you could get agent status information.

Wei

Thank you!!

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