Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

ICM Ent/hosted, can one use SIP to obtain extension/agent status?

Hi all,

I would like to see if I can use SIP in a way to obtain ICM agent status without going into SDK's an as such at the Agents softphone app.

Like sending a SIP message to ICM or CM and in return get the agents status.

Thanks,

Danny M.

2 REPLIES
Community Member

Re: ICM Ent/hosted, can one use SIP to obtain extension/agent st

The answer is NO, ICM doesn't know SIP, so CTI is the only interface you could get agent status information.

Wei

Community Member

Re: ICM Ent/hosted, can one use SIP to obtain extension/agent st

Thank you!!

115
Views
0
Helpful
2
Replies
CreatePlease to create content