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ICM -> CVP single step transfer, peripheral variables are empty

Hi,

The we do the Single Step Transfer, peripheral variables are empty when the call reachs the CVP. Please help

The call scenario:

1-      Customer dial 181

2-      Call queued on ICM

3-      Agent receive the call

4-      Agent do single step transfer and send the call (with data(PV1..PV10)) to CVP through ICM

5-      CVP play the number received from ICM

Currently, data set in the PV1-PV10 are empty once reach the ICM…

I need the these data to be available to play it to the caller..

I am using:

CAD 7.2

CVP 7.2

2 REPLIES

Re:ICM -> CVP single step transfer, peripheral variables are emp

If the call goes to an agent do you see the data? Are you using a cti rp to make the transfer or dnp?

david

ICM -> CVP single step transfer, peripheral variables are empty

Hi David,

Yes, agent can see the data and we are using dnp.

thanks

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