We have implemented an ICM version 7.0 with several Avaya Definity ACDs. The system is up from several years ago but since some weeks ago we are experiencing a problem with historical reports: for a center (a PG) when we get an historical report (service or skill group) by half hour, we only get data of certain time ranges of the day. At the following day we have the same problem. It is something intermitent and the time ranges showed is different each day. We have checked that historical data is missed in the database tables (Service_Half_Hour and Skill_Group Half Hour).
Othe strange thing is that all day data seems to be acummulated in the last time range showed.
Another thing you might want to look into is to see what time zones the PGs and their associated peripherals are set at. We ran into a wacky issue where the reporting was showing up different due to the fact that the central controller/reporting running time zone was different than the PGs.
I have expanded databases but the problem is still there (if it were a spare space problem it should happen on each site?).
I have checked time zones and are ok.
I have found the files Riccardo mentioned and did the changes in the registry but the information has not been recovered and the issue is still there. The gap were there is no reports is quite big for being a netwotk problem.
Do you see data in other areaslike Call Type and/or Route Call Detail for that same time period? For instance, if you place a test call, do you see that call missing in all fields, or just certain ones?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...