1. Were there any errors in the replication process on the HDS or the Loggers?
2. When you say PGs had processes cycled, was that a complete stop and restart of the services?
3. Any network errors or disconnects between the PGs and the Central Controller?
The most curious part is that it was the second time you cycled the PG that "fixed" the problem. Essentially all data is funneled through OPC and then delivered by pgagent. I would check the 3 items above, and also check opc and pgagent logs during the period of no data.
The tables that I am referring to are t_Termination_Call_Detail, t_Route_Call_Detail, t_Skill_Group_Half_Hour, etc etc. These are some of the tables. See in the logger if the data is present for those tables. If it is, then just use the Truncate Table Recovery command on the HDS. If that does not work, I would simply copy over the missing data from these tables over to the HDS. You can import and export the data directly. Just be careful to select only the missing data. I have done this before without any issues. Sometimes the Truncate Table Recovery will not work-the replication process will think that the HDS and loggers are indeed in synch because the new data has been replicated to HDS.
I was stuck in another case and could not respond immediately.
The problem was with the pgagent. For some unknown reason the pgagent did not send any data for those 6 days to the central controllers, though the PG was online and continued receiving calls. So we lost about 5 days of historical data which I dont think can be retrieved. Further the logs on the PG's have been wiped clean and further troubleshooting is now impossible.
Anyways thank you both very much for your time and help.
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