Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Blue

ICM integration to Genesys

Anyone out there ever done an implementation where ICM is doing pre-routing for multiple Genesys deployments? I have a customer who wants to use ICM "in the cloud" but still use Genesys for the local contact center/acd functionality.

I don't see a PG that exists for Genesys so I am guessing some customer GED-125 interface would have to be developed.

1 REPLY

ICM integration to Genesys

Digger,

long time.  How did you resolved this or have done any thing else similar.

I am pre routing with Genesys and CSR's are in UCCE.

800
Views
0
Helpful
1
Replies
CreatePlease to create content