My customer is using Cisco ICM 7(0) SR3 which is integtrated to an Avaya ACD using EAS and CMS. This has been Live for a year, recently they have been trying to attain Agent not ready reason codes however ICM only receives zero's instead of the reason code. I was wondering if anyone has experienced this or if there is a setting on the PG or the Avaya that could be changed in order for ICM to receive the Agent not ready codes.
Thanks for the response. I was after the Not Ready reason codes like the onese used when agents go for a break, they were just being passed to ICM as 0. I got this working with TAC's support. Here is the answer for anyone else struggling with this.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...