I was working in Contact Center EXPRESS most of the morning. I then had to do stop working in express and jump over to Contact Center Enterprise with IP IVR to make some changes for a group. This group likes to change their wav files and of course they always need them updated last minute.
In Express I have the wav files attribute set as a parameter so I can change the wav file name on the application page for the customer. The connection with Express is the trigger / CTI Route point and Jtapi user. Jtapi Trigger connects to the application. Application is connected to the script which pulls parameters from the application page.
In Enterprise PG User controls the CTI Route point for the translation route to VRU. If I were to create an application in IP IVR it would never be queried that I know of.
With IP IVR using the script application is there a way to feed parameters to a script if there is no trigger associated with it?
My goal would be to change the name of a wav file in IP IVR like I am able to do with Express without having to upload a new script.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...