ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG
I have a question and I am not able to see the solution. I have 2 IVR type 9 configured into a System PG with two IVR pims. The problem is that when I perform a call, the call always goes to IVR number 2 and if I stop this IVR, the system doesn't work. I have verified that all is well configured, but I don't where the problem resides.
Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using Sys
Check the IVR1 MIVR logs to see if the calls are even being routed to that IVR. If they are then look in those logs for any errors that will indicate why calls are failing on it. If calls aren't being routed at all to IVR1 then run rttest to check the status of the IVR1 and also check the TrunksInService variable. This will let you know what the Router thinks the status of IVR1 is and why it may not be routing calls to it.
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